Shipping policy
Shipping policy
Last updated: October 12, 2026
Where we ship. We ship across Canada and the United States from Canada.
Processing times. In-stock orders are packed and shipped within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.
Pre-orders. Pre-order items show an estimated ship date on the product page and at checkout. We'll email you tracking as soon as your order ships. If the date changes, we'll let you know by email, and you can cancel for a full refund at any time before your order ships. If your order includes both pre-order and in-stock items, it will ship together once everything is available unless we contact you.
Delivery estimates.
- Canada: usually 2–8 business days after shipping
- United States: usually 5–12 business days after shipping
These are estimates from our carriers, not guarantees. Delays can happen during holidays, bad weather or customs checks.
Shipping rates. Shipping costs are calculated and shown at checkout before you pay.
Local pickup. Free local pickup is available in the Fraser Valley and Lower Mainland. Choose local pickup at checkout and we'll email you when your order is ready.
Duties and taxes. Canadian orders include applicable GST/HST/PST at checkout. For US orders, any import duties or taxes are shown at checkout where they can be calculated. If a carrier asks you to pay unexpected charges on delivery, please contact us before paying.
Lost, damaged or delayed parcels. If your tracking hasn't updated for 7 business days, or your parcel arrives damaged, email us with your order number and photos, and we'll work with the carrier to make it right.
Address accuracy. Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address provided at checkout, but we'll do our best to help if you contact us quickly.
Contact. Questions about your order? Email noxlabsco@gmail.com.