Refund policy
30-day returns on unopened items. You can return unopened items in their original, sealed packaging within 30 days of delivery for a refund to your original payment method.
Opened items. Because our masks and eye cups are worn against the face, opened or used items are final sale for hygiene reasons, unless they arrive faulty or damaged.
Faulty or damaged items. If your order arrives damaged, faulty or incorrect, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including any shipping costs, and we may not need the item back.
How to start a return.
- Email us at noxlabsco@gmail.com with your order number and the item you'd like to return.
- We'll reply with the return address and instructions. Returns sent without contacting us first can't be accepted.
- Pack the item securely in its original sealed packaging and send it with a tracked shipping service.
Return shipping. Return shipping is paid by the customer, unless the item is faulty, damaged or incorrect. We recommend a tracked service, as we can't be responsible for returns lost in transit.
Refunds. Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are not refundable, except for faulty, damaged or incorrect items.
Pre-orders. You can cancel a pre-order for a full refund at any time before it ships by emailing us.
Exchanges. To exchange an unopened item for a different colour, return the original following the steps above and place a new order.
Gifts. If the item was marked as a gift and shipped directly to you, you'll receive store credit for the value of your return.
Your rights. This policy does not limit any rights you have under applicable consumer protection laws.
Contact. Questions? Email noxlabsco@gmail.com.