Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Tracking may take 24–48 hours to update after the label is created.

• Check your email (including Promotions/Spam).
• Use the tracking link in your shipping confirmation.
• If you still can’t find it, contact support with your order number.

We’ll always try to help. If your order hasn’t started processing, we may be able to update or cancel it.

• Contact support immediately after ordering.
• Include your order number + requested change.
• Once shipped, changes/cancellations aren’t possible.

If your order hasn’t shipped, we may be able to correct it. If it has shipped, carriers may not allow changes. Please contact support as soon as possible.

• Send the correct address exactly as it should appear.
• We may recommend contacting the carrier directly after shipment.

Common reasons include expiry, one-time use limits, minimum spend requirements, or exclusions on certain bundles/products.

• Verify spelling and terms (minimum spend, expiry).
• Try removing any other codes (most carts allow one code).
• If it still fails, contact support with a screenshot.

Shipping times vary by destination and the shipping option selected at checkout. Once shipped, delivery estimates are provided by the carrier.

• Processing time: typically 1–3 business days (unless noted).
• Carrier delivery time: varies by region and service level.
• Peak seasons may cause delays.

International shipments may be subject to duties, taxes, or customs fees determined by your country. These fees are the customer’s responsibility unless stated otherwise at checkout.

• Customs policies vary by country.
• Carriers may charge handling fees.

Please check around your delivery area and confirm the shipping address. If it’s still missing, contact the carrier first, then contact our support team with your order number.

• Check mailroom/concierge/front desk.
• Ask neighbors (mis-deliveries happen).
• Contact the carrier with tracking details.

Sometimes items ship separately due to inventory location or packaging needs. If this happens, you’ll receive tracking for each shipment.

Return eligibility depends on the product type and condition. For hygiene and safety reasons, opened or used skincare items may not be eligible for return unless damaged or defective on arrival.

• Ensure items are unused and in original packaging (when applicable).
• Contact support to initiate a return request.
• Include your order number and reason for return.

Tip: Paste your official policy here later (exact days + conditions). I can update this section to match it word-for-word.

We’re sorry about that. Please contact support as soon as possible with your order number and clear photos of the damage (including the shipping box if possible).

• Include photos of the item + packaging.
• We’ll help resolve it quickly.

Exchange availability depends on inventory and product eligibility. Contact support and we’ll guide you through the best option.

Once your return is approved and processed, refunds are issued to the original payment method. Banks may take additional time to post the refund.

• Processing time: typically a few business days after receipt/approval.
• Bank posting time can vary.

For best results, use lighter textures first, then finish with richer textures to help lock in moisture.

• Use “How to Use” pages for step-by-step guidance.
• Keep the routine consistent for best results.

Many customers notice immediate comfort and a refreshed look after use. Longer-term visible refinement typically comes with consistent use over weeks.

Store in a cool, dry place away from direct sunlight. Always keep lids closed tightly to protect product integrity.

Use gentle warming or cooling methods as recommended in your product guide. Avoid extreme temperatures and always test against your wrist before placing near the eye area.

We design NOX·LUX around dermatologist-aligned principles. If/when formal dermatologist testing or certification is completed, we will update our claims accordingly.

Optional: If you have documentation (clinical testing, advisory board, certification), share the wording and I’ll make this section compliant and specific.

Everyone’s skin is different. We recommend patch testing first and avoiding direct contact with eyes. If irritation occurs, discontinue use and consult a professional.

If you have an official policy or certification details, paste it here and we’ll update this answer to be accurate and compliant.

Please refer to the ingredient list on each product page for the most accurate information. If you’d like, tell me your exact formulation stance (fragrance-free, low fragrance, etc.) and I’ll tailor this copy.

Yes — patch testing is a good practice for any skincare product, especially around delicate areas.

• Apply a small amount to a discreet area.
• Wait 24 hours to check for irritation.
• Avoid direct contact with eyes.

If you’re pregnant, breastfeeding, or under medical care, consult a healthcare professional before introducing new skincare products.

Discontinue use and consult a professional if irritation occurs. If you believe your product is defective or contaminated, contact support with your order number.

Avoid direct eye contact and apply products around the orbital bone area. If you have concerns, consult a professional.

Use the password reset option on the login page. If you still have trouble, contact support with the email used at checkout.

If you offer subscriptions, we can add detailed subscription FAQs (pause, skip, cancel, billing). If not, we’ll remove this item to keep things clean.

Payment methods available appear at checkout and may include major credit cards and other options depending on your location.

Use the unsubscribe link at the bottom of any marketing email. Transactional emails (order updates) will still be sent.